11/17/2023 0 Comments Foxwood casino hotelsThere is a wonderful all suite hotel closer to Mohegan Sun that is great. Families and visitors to Mystic are not their market. This hotel caters to Foxwood high rollers and the high end Oriental gambler. People we met that were staing at the Howard Johnson got better service, treatment and a warm pool area. Not enough hot water, no valet parking, no bellmen. Made us wonder if they were ever really washed. Our room was terrible Toilet not even bolted to the floor, stains on floor, intermittent heat, maids didnn't replace coffe cups daily only rinsed them out and put back on counter. Numerous complaints to the front desk went unattended no response from manager. It was freezing all complaints fell on deaf ears. Place yourself in our capable hands for a few hours or an entire day. Pool access is for spa guests and GPT hotel guests only. Thanksgiving weekend the indoor pool was 60 degrees and the air temp around pool area was 62. Fitness Center open to Grand Pequot Hotel guests with room key from 6am 10pm daily. Since the hotel is not a real hilton but a franchise, it lacks the feel and service of a real hilton. We just stayed at the Nystic Hilton and both couples agree it was the WORST HOtel we have ever been to.
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